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Privacy Policy

City Market Norwalk, Inc. and this grocery store (“we,” “our,” or “us”) respect your individual privacy. This Privacy Policy informs you of how your personal information is gathered and used in connection with our website as well as our products and services that include a link to this Privacy Policy (collectively, and each individually, “Site”). This Privacy Policy describes how we collect, use, and share personal and other information we obtain from users of the Site. This Privacy Policy only applies to the Site and not sites controlled by others. By using the Site, you agree to this Privacy Policy. Be sure to check this page periodically for updates.

This Privacy Policy is complemented by our Terms of Use available at Terms Of Use

This is the Site of: CITY MARKET NORWALK

We can be reached via e-mail at: customerservice@citymarketnorwalk.com

We offer an online service that, among other things, allows you to place orders from this grocery store. We are also marketing partners in connection with the Site and may, from time-to-time, offer certain additional options and features to users of the Site.

WHAT WE COLLECT

When you visit or use the Site, we collect information sent to us by your computer, mobile phone, or other access devices. The information sent to us includes data on the pages you access, your computer IP address, device identifiers, the type of operating system you are using, your location, mobile network information, information about your transactions/activities (e.g., searches performed, links that you click on, promotional offers (e.g., coupons/discounts) that were viewed and/or downloaded), and other information. We may obtain such information through cookies and other tracking technologies. See Section below titled, “COOKIES.”

If you place an online order for groceries, we collect the following types of information

  • Your name, address and/or phone number and other related information,
  • Your credit card information or other financially-related information for payment of your order,

If you create a registered account with us (and become a “Registered User”), we may collect the following types of information:

  • Contact information including your name, mailing address, phone number(s), email address and other similar information.
  • Financial information such as the full credit card number(s) that you link to your account. All credit card transactions are fully encrypted and will be stored by a trusted third party. Your credit card number will never be shared without your consent.
  • Your preferences, demographics, interests, product reviews, and ratings, etc.
  • Password and log-in information related to your account.

You may choose to provide us with access to certain personal information and other information stored by third parties such as social media sites (e.g. Facebook) which may include lists of your friends/contacts and other information. The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your account and authorizing us to have access to this information, you agree that we may collect, store, and use this information in accordance with this Privacy Policy.

The term “personal information” is used to describe information that can be associated with a specific person and that can be used to identify that person. We do not consider personal information to include information that has been made anonymous or otherwise does not identify a specific user.

In situations where it is possible to do so, information (including publicly available information) may be linked to your personal information.

We may obtain information (including your personal information) from third parties.

COOKIES

When you visit the Site, we may use, or authorize third parties to use, “cookies” and similar technologies (e.g., web beacons, pixel tags, etc.) (together “Tracking Technologies”). Cookies are small files that contain information sent by a website that is saved on your computer’s hard drive. Cookies help us recognize and serve you better by collecting information about you, your online behavior, your computer, or your mobile device. Such information may include, without limitation:

  1. The type/version of browser, operating system, and software you are using;
  2. Your geographic location;
  3. The pages/apps you visit;
  4. How long you visit each page/app; and
  5. Other information about how you interact with the Site. You may delete cookies from your computer or set your browser to reject cookies; however, doing so may limit some functionalities of our Site. Blocking or deleting browser cookies may not block or delete other types of cookies including flash cookies. For additional information about browser privacy preferences, please consult the “Help” section of your browser.Our Site does not recognize “do not track” signals from your browser.

WHAT WE DO WITH THE YOUR INFORMATION

We require the information that we gather for various reasons including the following:

  1. To understand your needs, provide you with a better service, and to respond to your inquiries;
  2. For internal record keeping;
  3. For internal analysis; and
  4. To administer and/or provide promotions, programs, products, services and offers for which you provided information, including personal information such as name and credit card number. Subject to the provisions below, we may also use this information for other marketing-related purposes.

We may use the information to:

  • Send you pertinent information about and/or related to your online order or reservation, e.g., for non-marketing purposes such as order confirmation, order status or customer satisfaction survey.
  • To improve our products and services and to measure the number of visitors to the Site and the areas of the Site that are of most interest to visitors.
  • To customize the Site.

By using your mobile device, you expressly consent to receive email or other means of communications unless you direct us not to do so.

We may use your personal information and other information for our own marketing purposes and/or for marketing purposes, including joint marketing purposes, on behalf of third parties including, but not limited to, notifying you of new products, services, offers or other information via mail, email, telephone, text message, and other means. If you do not want us to use your personal information for marketing purposes, you may opt-out of such uses by contacting us.

We may share your personal information and other information with City Market’s affiliates (“City Market Affiliates”), if any, for any purpose. If you do not want us to share your personal information with the affiliates for marketing purposes, you may opt-out of such uses by notifying City Market. Although you may request to opt-out of sharing your personal information for marketing purposes with City Market Affiliates, we may share personal information with City Market Affiliates for non-marketing purposes.

Except as disclosed in this Privacy Policy, we will not sell, license, or share your personal information to/with any other grocery store, business partner, or other third parties for its marketing purposes without your consent. We may sell, license and share information which is not personal information to/with other grocery stores, business partners, or other third parties for non-marketing purposes.To prevent us from selling, licensing, or sharing such information with such parties for non-marketing purposes, you may opt-out by contacting us.

We may share your information, including your personal information, with City Market Affiliates or with third parties, including contractors who provide services to us, to assist with any of the uses of personal information and other information described herein. For example, we may share and/or provide your personal information and other information with/to third parties that oversee, manage, handle and/or assist with

  1. The operation, administration, or maintenance of our Site; and/or
  2. The billing or processing of online order payments. The privacy policies of such third parties may also apply.

We may also disclose your personal information and other information to third parties if disclosure is required to comply with applicable laws or regulations; or if disclosure is necessary to enforce our Privacy Policy and/or Terms of Use, to protect your safety or security, or the safety and security of our Site or third parties.

THIRD PARTY INFORMATION COLLECTING

There may be some content on our Site sponsored by or co-branded with third parties who may obtain personal information from you if you voluntarily participate in sponsored or co-branded activities such as sweepstakes and other promotional offers. We are not responsible for the information collection or privacy practices of such third parties. Therefore, you should review their privacy practices carefully before participating or providing personal information to such third parties.

SECURITY AND CONFIDENTIALITY

We are committed to ensuring that your personal information is secure, and we make our best efforts to ensure that all of your user information is secure. All credit card transactions are fully encrypted and will be stored by a trusted third party. Your credit card number will never be shared without your consent.

In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All information that you share with us during the registration, reservation and ordering processes is sent to and stored on secure servers located in the United States. However, we undertake no obligation to maintain the confidentiality of non-confidential data such as feedback, reviews, ratings, questions, comments, or ideas that you voluntarily provide to us. We are not liable for any unauthorized third-party access or disclosures of personal information outside of our control. We reserve the right to use and disclose such non-confidential information as we deem appropriate. By voluntarily submitting feedback and other such information to us, you consent to these terms.

LINKS

Our Site may contain links to enable you to easily visit other web sites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website, though we may be able to track some of your activities on some of these sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. Importantly, such third-party sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

POSTING REVIEWS AND RATINGS

You may post your own reviews and ratings and other information at our Site (“Reviews”) through our review platform. Reviews posted at our Site are subject to our privacy policy. You should not post Reviews that are private or that you do not want to be used and viewed by others as Reviews might be identified as yours. You are solely responsible for any legal or other repercussions that occur as a result of Reviews you post at our Site. We assume no responsibility or liability which may arise from your Reviews.

REPORTING COPYRIGHT VIOLATIONS

In compliance with the safe harbor provision of the Digital Millennium Copyright Act (DMCA), if you believe any user-generated content infringes your copyright, please provide us with a detailed description of the allegedly infringing content, your name, and ownership claim and send it to our attention at copyright@citymarketnorwalk.com

CALIFORNIA RESIDENTS

If you are a California resident, you have the right to receive: a) information identifying any third-party company(ies) to whom we may have disclosed, within the past year, Personal Information pertaining to you and your family for that company's direct marketing purposes; and b) a description of the categories of Personal Information disclosed. To obtain such information, please email your request to: personal@citymarketnorwalk.com

New Users Get $20 Off Their First Order

We're excited to offer you the same great service you've come to expect from us, now online. We’d love to hear from you, our valued customer, if there’s anything we can do to make your online shopping experience better.

Use coupon code City20 during checkout to get $20 off your first order over $20.

Legal: This offer is for $20 off of your first order totaling $20 or more before taxes and delivery fees. Limit: one per new household. Subject to delivery slot availability. Offers are subject to availability and are for a limited time only. City Market reserves the right to terminate the promotion.